16.1 COMPLAINTS PROCEDURE
16.1.1 Complaints regarding DPs or transactions on a CSD account shall be forwarded to the CSD in a Complaints Letter.
16.1.2 Complaints that cannot be resolved by CSD shall be heard by the Business Conduct Committee at the earliest opportunity as outlined in the CSD Rules.
16.1.3 Upon hearing both parties, the Business Conduct Committee shall issue directions on what should be done.16.2 DE-LISTING OF SECURITIES ADMITTED INTO THE CSD
16.2.1 The Issuer will inform the CSD in writing of the proposed date of delisting.
16.2.2 The CSD will write to the Issuer within 7 days of the notice of delisting asking for instructions on dealing with the securities accounts.
16.2.3 If on the 30th day, no instructions are received to hold the delisted securities in immobilized form, the CSD will forward a complete record of the securities account holders to the issuer and debit the relevant securities account.
16.3 RETENTION PERIOD
The retention period in respect of Service records by DPs and the CSD shall be a minimum of 7years.
16.4 NOTICE
Any Notice to CSD shall be addressed to: -
The CEO, Central Securities Depository (Ghana) Limited
1stFloor, Cedi House
P.O. Box 2674
ACCRA, GHANA
TEL. (233) 21-689313/4
FAX. (233) 21-689315
16.5 FORMS
16.5.1 The forms set out in Appendices to the Procedures shall be prescribed Forms to be used for the purposes stated in the Forms.
